General terms and conditions

These General Terms and Conditions apply to any natural person, legal entity, or other association (hereinafter referred to as the "Client") wishing to store investment silver or gold. These General Terms and Conditions form an integral part of the contractual relationship between the Client and the company Gold Store d.o.o.

Company Information

Company name: GOLD STORE, trgovina in storitve, d.o.o.

Address: Francoska ulica 15, 1000 Ljubljana

E-mail: info@goldstore.si, contact: 080-24-28

VAT ID: SI81418566

Registration Number: 6469558000

The entity is registered in the Commercial and Court Register according to point 1 of the second paragraph of Article 7 of the Court Register Act (ZSReg) under registration number 2013/41341 at the District Court in Ljubljana.

Definitions

The following terms in these general conditions mean:

(1) Custodian: Gold Store d.o.o., Francoska ulica 15, 1000 Ljubljana

(2) Client: A person storing gold and silver investment bars with the Custodian

(3) Gold: Gold investment bars

(4) Silver: Silver investment bars

(5) General Terms and Conditions: Currently valid terms and conditions for storing gold and silver investment bars

Article 1

(Legal relationship, purpose, and scope)

Gold Store d.o.o. (hereinafter referred to as the "Company"), trading in precious metals, offers secure storage for gold and silver investment bars. The legal relationship (guarantee letter) is concluded in the Slovenian language.

Article 2

(Money laundering prevention and identification of beneficial owners)

The Company operates in compliance with the Prevention of Money Laundering and Terrorist Financing Act (ZPPDFT-2, Official Gazette RS, No. 48/22). Prior to concluding any legal relationship, identification of the Client is mandatory under applicable legislation. Identification is performed using a valid identity card or passport or original or certified documentation from judicial or other public registers. Regardless of whether the Client is a natural or legal person, the Company is obliged to establish the beneficial owner and collect data on the purpose and nature of the business relationship. The Company is required to create and maintain records about clients, orders, business relationships, and transactions in accordance with ZPPDFT-2 and other applicable regulations.

Article 3

(Storage of investment gold and silver)

Storage of gold and silver investment bars in a strictly secured vault is documented with a guarantee letter. Ownership rights of precious metals stored in the vault always remain with the Client, providing the Client the right to request their delivery. This right enables the Client to reclaim the metals in case of bankruptcy of the Company, separating them from the bankruptcy estate, and is not subject to limitations.

Article 4

(Storage costs, contract duration, termination, right to withdrawal)

A properly completed guarantee letter, confirmed online by the Company along with the accepted General Terms and Conditions, constitutes a contract between the Client and the Company. Storage of investment bars is free of charge for the initial period of 24 months, meaning the Client incurs no costs during this time. The Client may terminate the contract at any time and either sell or reclaim the stored gold/silver investment bars.

Contract termination affects order-related provisions. If the Client wishes to sell investment bars to Gold Store d.o.o. (either before or after the storage period) and requests payment, the value of the investment bars will be determined based on the gold or silver exchange rate on the date of sale.

By signing the guarantee letter, the Client and the Company agree that investment gold/silver shall be stored free of charge by the Custodian for 24 months. If the Client decides to retrieve the investment gold/silver early, they must contact the Company’s call center at 080 24 28 to submit their request. The Custodian is obliged to deliver the investment gold/silver within eight business days to the Client's nearest Custodian location. The Client must present an identity document previously indicated in the guarantee letter for identification.

Upon renewal of the guarantee letter or storage period beyond the initial 24-month free period, the Client agrees to pay a monthly storage fee of 0.1% of the value of stored gold/silver. The monthly fee calculation is based on the value of gold/silver on the date of the original contract conclusion. According to the Consumer Protection Act (ZVPot-1), the Client does not have the right to withdraw from the contract within 14 days without providing a reason.

Article 5

(Insurance)

The Company’s insurance policy covering the strictly secured vault includes insurance against loss, theft, fire, or damage to precious metals stored at the premises (excluding force majeure).

Article 6

(Liability for non-conforming goods)

Under the Consumer Protection Act (ZVPot-1), goods are considered non-conforming if, upon delivery, they lack any of the following: the qualities necessary for regular use or trade, special purposes known to the seller, explicitly or implicitly agreed or prescribed characteristics. They are also considered non-conforming if they do not match a provided sample or model, unless the sample was presented solely for informative purposes. A buyer who promptly notifies the seller about the non-conformity has the right to demand repair, replacement, price reduction, or withdrawal from the contract and a refund of the amount paid. Other rights and obligations related to non-conformity of goods are governed by the Consumer Protection Act (ZVPot-1).

Article 7

(Data protection)

The Company rigorously adheres to data protection policies, dedicating significant attention to safeguarding Client data. The Client authorizes the Company to process data in order to occasionally send electronic messages containing information related to the website, of a commercial or non-commercial nature. The Company will retain and provide access to the contract text in compliance with Article 7, paragraph 2, indent 2 of the Electronic Commerce Act (ZEPT).

Article 8

(Out-of-court dispute resolution)

In accordance with Article 32 of the Act on Out-of-court Dispute Resolution (ZIsRPS), we state that currently we do not recognize any IRPS providers as competent to resolve consumer disputes initiated under this law. Pursuant to Article 4, paragraph 4 of the same act, we hereby provide a link to the SRPS platform. here. Dispute resolution is under the jurisdiction of courts, as specified in the General Terms and Conditions. However, any potential disputes between contractual parties can be resolved through mutual agreement and out-of-court settlement.

Article 9

(Jurisdiction and applicable law)

All legal relationships between the Company and the Client are governed exclusively by the laws of the Republic of Slovenia, excluding international private law and procedural regulations.

Article 10

(Changes to General Terms and Conditions)

The Company reserves the right to change or amend these Terms and Conditions at any time. Any modifications or amendments are published online in written form. Changes and amendments implemented by the Company are valid irrespective of the Client’s agreement. If the Client disagrees, they have the right to withdraw from the contract within 14 days of receiving online notification.

Article 11

(Acknowledgment of understanding and acceptance of contractual provisions)

By confirming these Terms and Conditions online, the Client explicitly confirms having thoroughly read, understood, and fully agreed to all the provisions contained herein. The Client waives any right to challenge these terms and conditions, fully or partially, or oppose their enforcement or validity, claiming ignorance or misunderstanding of their content, meaning, or effect.