I. GENERAL CONDITIONS

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Company Information

• Company name: GOLD STORE, trgovina in storitve, d.o.o.
• Address: Francoska ulica 15, 1000 Ljubljana
• Email: info@goldstore.si
• Telephone: 080 24 28
• VAT ID: SI81418566
• Registration Number: 6469558000

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The entity is registered in the Commercial and Court Register according to point 1 of the second paragraph of Article 7 of the Court Register Act (ZSReg) under registration number 2013/41341 at the District Court in Ljubljana.

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The General Terms and Conditions of Gold Store d.o.o. (hereinafter referred to as the “Company”) are drafted in accordance with the applicable Slovenian legislation. Gold Store d.o.o. operates the website www.goldstore.si (hereinafter referred to as the “website”). All contents published on this website are subject to copyright protection.

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Disclaimers

The Company reserves the right to change the contents of the website www.goldstore.si without prior notice. Gold Store d.o.o. strives with the utmost care to ensure the information published on the website is current and accurate. However, Gold Store d.o.o. assumes no responsibility for potential consequences arising from the use of the website and its contents.

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In the process of purchasing gold or silver from clients, the Company requires identification with a valid identity document proving the client’s identity. The Company does not purchase stolen jewelry or other gold items.

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Personal Data Protection

Gold Store d.o.o. commits to safeguarding the confidentiality of personal data and the privacy of website users in compliance with the Personal Data Protection Act (Official Gazette RS, No. 86/2004). According to the applicable legislation of the Republic of Slovenia, the Company collects, manages, processes, and stores data related to services specified in these General Terms.

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Clients permit the Company to process their personal and other data in its databases and use them for the following purposes: statistical processing, customer segmentation, analysis of past purchasing behavior, fulfilling contractual obligations, sending offers, promotional materials, greeting cards, newsletters, competitions, prize announcements, advertising purposes, event invitations, and conducting surveys via telephone, mail, or electronic means. The Company may process personal data until the client withdraws consent in writing.

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Gold Store d.o.o. indefinitely retains IP addresses of all visitors to the website. For registered members, the Company additionally retains: name and surname, email address, contact telephone number, primary and delivery addresses, country of residence, date and time of registration, and the communication archive with the service provider. Under no circumstances will the Company provide personal or other user data to a third party or allow third-party access to such data without explicit user consent, unless required by state authorities, legal obligations, or in good faith if such actions are necessary for court or government procedures or to protect and realize the Company’s lawful interests.

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Users are also responsible for protecting personal data by ensuring the security of their usernames and passwords and using suitable software protection on their computers.

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Communication

The Company will contact users through remote communication only if the user does not explicitly object. All advertising emails will include the following information:

1. Promotional messages will be clearly and unequivocally identified.
2. Sender information will be clearly provided.
3. Promotions, special offers, and other marketing activities will be clearly marked, including clearly defined conditions of participation.
4. The option to unsubscribe from receiving promotional messages will be presented transparently, and the Company will unconditionally honor the user’s request to unsubscribe.

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Complaints and Disputes

The Company respects applicable consumer protection legislation. Legal relationships between users and the Company are governed by the law of the Republic of Slovenia. Complaints and claims can be submitted via email to info@goldstore.si or mailed to Gold Store d.o.o., Francoska ulica 15, 1000 Ljubljana, Slovenia.

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The Company must acknowledge the receipt of a complaint within five business days, inform the user or customer of the expected time to resolve the complaint, and continuously update them about the procedure. The Company will make every effort to amicably resolve any disputes.

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II. CONDITIONS OF GOLD AND SILVER SALE SERVICE

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Definitions

The following terms in these general conditions mean:

(1) Buyer: Gold Store d.o.o., Francoska ulica 15, 1000 Ljubljana, Slovenia.

(2) Client: Person placing an order for the sale of gold.

(3) Gold: Gold investment bars, gold coins, gold jewelry, dental gold, gold nuggets, damaged gold, gold plates, gold leaves, or gold in any other physical form subject to purchase.

(5) General Terms: Currently valid general terms for the provision of gold and silver purchasing services.

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1. GOLD/SILVER SALE SERVICE PROCEDURE AT BRANCH OFFICES

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1.1. General

Gold and silver purchasing is conducted at all Gold Store d.o.o. branch offices throughout Slovenia during regular business hours. The Buyer reserves the right to verify authenticity, purity, weight, and other characteristics of gold/silver offered by the Client for sale.

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1.2. Purchase Price

The gold/silver purchase price advertised on the website www.goldstore.si and at the Buyer’s points of sale represents the highest price at which the Buyer may purchase gold/silver from the Client. The highest purchase price is a continuously changing rate per gram of gold/silver based on purity and published on the website. Clients can use this highest price if they sell more than 5000g of gold/silver and have a registration code obtained from the website. Only if both conditions are met may the client sell gold/silver at this “highest purchase price.”

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The best offer represents a purchase price surpassing the competing company’s offer. The Buyer may offer the best price by valuing gold/silver per gram €0.10 higher than a competitor’s valuation.

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1.3. Payment

If the Buyer determines that the gold/silver meets the conditions for purchase, the payment is made to the Client in cash up to €420.00 (in accordance with the Regulation on the Implementation of the Tax Procedure Act) or via bank transfer to the client’s account within 8 to 14 business days of receiving the gold/silver. Based on mutual agreement, payment may be made to the Client earlier if justified.

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1.4. Withdrawal from the Agreement

The Buyer reserves the right to refuse the purchase of gold or silver from the Client at any time and to discontinue the Purchasing Service. After signing the sales contract, the Client cannot withdraw from the sale, as the Buyer reserves the right, due to fluctuations in precious metal market prices, to forward the gold/silver for further processing on the same day.

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2. GOLD SALE SERVICE PROCEDURE BY POST

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2.1. General

The Buyer reserves the right to purchase gold sent by the Client via Pošta Slovenije or the delivery service GLS.

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2.2. Sale Procedure

The Client completes the gold purchasing form available on the Buyer’s website. The Client sends the gold along with the completed form via Pošta Slovenije to the address: Gold Store d.o.o., Poštno ležeče, 1101 Ljubljana, Slovenia or contacts the Buyer’s call center at +386 (0) 80 24 28 to arrange collection via delivery service.

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The Client must securely and properly package and protect the parcel, sending it as a registered letter or insured package. Gold Store d.o.o. assumes no responsibility for loss, damage, unauthorized opening of the parcel, or discrepancies between the parcel’s contents and the data provided in the gold purchasing form. Shipping costs are covered by the Client.

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2.3. Payment

Upon receiving the parcel, the gold/silver is inspected, and the Buyer communicates its valuation via email or telephone. If the Client agrees with the valuation, payment is transferred to the Client’s bank account or sent via insured mail within 24 hours of receiving the package, provided the amount does not exceed €420.00. The costs of insured mail are borne by the Client and deducted from the payment.

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2.4. Withdrawal from the Agreement

If the Client disagrees with the purchasing offer, the parcel will not be returned to the Client’s address. Instead, the Client must personally collect the package within 48 hours at the address: Gold Store d.o.o., Francoska ulica 15, 1000 Ljubljana, Slovenia. Gold Store d.o.o. does not store or provide custody for received packages. In accordance with Article 135 of the Consumer Protection Act (ZVPot-1), the Client does not have the right to withdraw from the contract within 14 days without providing a reason.

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III. CONDITIONS FOR PURCHASE OF INVESTMENT GOLD AND SILVER

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Definitions

(1) Seller: Gold Store d.o.o., Francoska ulica 15, 1000 Ljubljana, Slovenia.

(2) Client: Person placing an order to buy gold.

(3) General Terms: Current terms for purchasing gold and silver investment services.

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1. INVESTMENT GOLD/SILVER PURCHASING PROCEDURE AT THE SELLER’S BRANCH OFFICES

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1.1. Purchase Procedure

In all branches of Gold Store d.o.o., the Seller issues a pro forma invoice during regular opening hours based on current prices. Due to fluctuations in the market price of gold and silver, the invoice validity is limited to one hour. If prices change within this period, the price remains fixed from the time the invoice was issued. After receiving the invoice, the Client must make the payment and provide proof of payment to the Seller. The order is processed after receiving the payment confirmation.

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1.2. Delivery Terms

Delivery times for investment gold/silver depend on current stock and will be communicated at the time of inquiry. During periods of increased demand, delivery times may extend up to six weeks.

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The Client will be notified by phone when the order is ready for pickup at the chosen branch. If the Client prefers postal delivery, shipping costs will be covered by the Client.

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1.3. Identification

Upon receiving the order, the Client is required to provide identification using a valid ID and to sign a receipt confirming they have received the ordered investment gold/silver.

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2. ONLINE PURCHASING PROCEDURE FOR INVESTMENT GOLD/SILVER

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2.1. Purchase Procedure

Clients must notify the Seller in advance during gold trading hours (Mon.–Fri., 8:00 to 19:00) by emailing info@goldstore.si or calling the toll-free number +386 (0) 80 24 28 to request a pro forma invoice. The Seller provides key information about purchasing investment gold/silver and agrees with the Client on the order pickup location.

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Due to fluctuations in the market price of gold and silver, the pro forma invoice validity is limited to one hour. If prices change within this period, the price remains fixed from the invoice issuance time. The Client must make payment after receiving the invoice and provide proof of payment to the Seller. The order is processed upon receipt of the payment confirmation.

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Upon prior request by the Client, the Seller may send ordered bars via Pošta Slovenije or another delivery service to the Client’s address. Shipping costs will be covered by the Client.

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Technical steps for online purchasing on the Seller’s website: The Client visits www.goldstore.si, selects a product, adds it to the shopping cart, and proceeds to “checkout.” The Client then enters personal data, selects a delivery or pickup method, chooses a payment method, confirms having read and agreed to the General Terms and Conditions, and submits the order. Before submitting the order, if the Client notices an error or wishes to make changes, items can be removed or replaced in the shopping cart. After submitting the order, the Client receives a confirmation email containing all the provided order details. The Seller will store the text of the agreement, making it accessible to the consumer as required by the Electronic Commerce Market Act (ZEPT, paragraph 2, indent 2, Article 7). According to Article 135 of the Consumer Protection Act (ZVPot-1), the Client has no right to withdraw from the agreement within 14 days without providing a reason.

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2.2. Delivery Terms

Delivery times for investment gold/silver depend on current stock and will be communicated at the time of inquiry. During periods of increased demand, delivery times may extend up to six weeks.

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The Client will be notified by phone when the order is ready for pickup at the chosen branch. If the Client prefers postal delivery, shipping costs will be covered by the Client.

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2.3. Identification

Upon receiving the order, the Client is required to provide identification using a valid ID and to sign a receipt confirming they have received the ordered investment gold/silver.

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IV. LIABILITY FOR NON-CONFORMING GOODS

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In accordance with the Consumer Protection Act (ZVPot-1), goods are considered non-conforming if upon delivery they lack the characteristics necessary for ordinary use or trade, or lack characteristics required for a specific use known or which should have been known to the Seller. Non-conformance also occurs if goods lack qualities explicitly or implicitly agreed upon, or prescribed, or if they do not match the provided sample or model (unless the sample was explicitly shown for informational purposes only). A Client who promptly notifies the Seller of non-conformity has the right to demand the correction of the non-conformity, replacement of goods, price reduction, or withdrawal from the contract with a refund of the paid amount. Other rights and obligations concerning non-conformity of goods are governed by the Consumer Protection Act (ZVPot-1).

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V. LIMITATION OF LIABILITY AND USE OF ONLINE STORE

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The online store is accessible 24 hours a day, seven days a week; however, technical or unforeseen reasons may occasionally cause disruptions or limited access. Therefore, the Seller reserves the right to:

• temporarily or indefinitely restrict, completely or partially stop, or withdraw certain or all products from the online store
• temporarily or indefinitely restrict or completely or partially suspend access to the website

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The Seller reserves the right to change the website content and these General Terms at any time without prior notice. Continuing to use the website constitutes acceptance of the amended General Terms and Conditions.

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The Seller assumes no responsibility for potential consequences arising from the use of the website and its content, nor for potential computer viruses or harmful programs that may be transmitted from its website. Users are recommended to ensure adequate software protection on their devices. The Seller is also not responsible for hardware or software errors on the user’s devices.

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VI. COOKIES AND IP ADDRESSES

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The website www.goldstore.si uses web cookies. Cookies are text files stored on the user’s device upon visiting the website. Upon subsequent visits, the provider can access data on the user’s device collected through cookies.

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Cookies enhance the user experience, facilitate website functionality, and are used for user analysis, visit recording (statistical purposes), and more effective advertising. Cookies or data collected through them alone do not identify users. Users can manage cookie permissions at any time through their web browser.

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VII. INTELLECTUAL PROPERTY RIGHTS

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All content on the website, irrespective of form (text, images, videos, audio, etc.), is protected by copyright. The copyright holder of the content published on the website is the provider or explicitly indicated persons.

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The provider does not waive any intellectual property rights by publishing content or enabling website use. Without explicit prior written permission, any use of website content for purposes other than personal viewing is prohibited. Unauthorized use may constitute a criminal offense and may result in civil liability for damages.

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The terms “Gold Store” and the Gold Store logo are registered trademarks at the Intellectual Property Office. Their reproduction or use in commerce without explicit prior written consent is prohibited and may lead to criminal and civil liability.

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VIII. MISCELLANEOUS

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The Buyer/Seller does not provide investment advice regarding the sale or purchase of gold/silver. Investment decisions are exclusively based on the Client’s own research and decision-making. Opinions, views, clarifications, or any other information provided by employees of the Buyer/Seller should not be interpreted as investment advice or recommendations regarding gold/silver purchases or sales. The Buyer/Seller accepts no liability for any losses incurred by the Client.

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In accordance with Article 32 of the Act on Out-of-Court Settlement of Consumer Disputes (ZIsRPS), we inform you that we currently do not recognize any IRPS provider as competent for resolving consumer disputes that may arise under this law. According to paragraph 4 of the same article, we publish a link to the SRPS platform here. Dispute resolution falls within the jurisdiction of courts as defined in the General Terms.